Improved Customer Service
Improved Customer Service is creating an even better provision of service to customers before, during and after a purchase and achieving a high level of customer satisfaction.
Recent Articles:
Creative Ways to Grow Despite Today’s Challenges
Why is it hard to grow a professional service firm these days? This is a relatively strong economic period. There seems to be more and more need for accountants, lawyers, consultants, trainers, writers, technicians, and engineers, etc. Owners of professional service firms don’t have to finance expensive machinery or inventory as their firms grow. Read More: Creative Ways to Grow Despite Today’s Challenges
Recent Growth Strategist Show Broadcasts:
International Inversions with guest Dennis Shah, CEO, Studio Printworks and Chambord Prints
Dennis Shah shares examples of how buying patterns have recently changed in rapidly growing countries like China, Dubai, and India. Hear who buys quickly (and who buys slowly), who is interested in products from your country (and who isn’t), and who expects in person interaction (and who doesn’t). Be careful not to assume you know what Shah has to say. His remarks about several “inversions” over the past few years are particularly insightful. If you sell products/services in a variety of countries, it’s important to revisit the premises behind your mix of in person and remote communication, pricing, product mix, locations, and distribution channels.
Practicality as a Growth Strategy with guest Frank Venegas, CEO of Ideal Group
Practical Products, Practical Partnerships, Practical People. Learn from Venegas’s practical approach about how to create products, earn patents, increase on line sales, and not let limitations stunt your growth. Venegas is the winner of a dozen prestigious awards, including “National Minority Supplier of the Year” and General Motors’ “Supplier of the Year.”
Changing Your Business Model During Recessions in Japan with guest Ron McFarland
Reflecting the global nature of the economy, Ron McFarland illuminates the differences in how Japanese and American corporations approach business model changes, featuring a lively interview with global sales expert, Ronald McFarland, who brings over 20 years of experience with large (Isuzu) and medium-sized (Unika) corporations.
Get advice about how to find and select strategic partners, structure agreements, and navigate changes in technology, regulations, the economy, and cultural differences. Expert guests, Vince Izzi, President of IZZI Business Consulting, and Fernando Neves,CEO, Country Manager, Managing Partner and VP of International Business Development, share timely examples about innovations in auto financing, on line payment systems, and putting SAP on mobile devices. Neves has 25 years of business management experience building multi-national companies and Izzi brings 30 years of experience building strategic partnering initiatives for IBM.
